DBR03808 Complaints Officer

Local Government, Public Sector

An opportunity has arisen for a Complaints Officer. To support the directorates administration of complaints, member enquiries, Freedom of Information and Data Protection processes across Adults and Health:

To coordinate and monitor Freedom of Information requests, Subject Access Requests, and other requests for the disclosure of personal information under the Data Protection Act and other relevant legislation. Support the updating of performance management systems and performance information to monitor and assess performance regularly:

Qualification – Essential

GCSE Grade A-C (or equivalent) in English Language and Mathematics
Relevant Degree or NVQ Business Administration Level 3, BTEC or equivalent experience in a related role
Advanced information management database user
Advanced – Microsoft; Word, PowerPoint, – Excel, Outlook & social Media
To APPLY for this position candidates MUST possess the following skills and experience
Ability to produce timely and accurate performance reports
Demonstrate a sound understanding of the Data Protection Act and related information security issues associated with providing this service.
Experience of dealing with customer complaints in a large, complex organisation
Experience of dealing with requests for information made under the Freedom of Information Act 2000 and the Data Protection Act 2018
Able to plan, schedule and monitor own work within short time horizons
Must be able to absorb new information when it is presented systematically and applies it effectively
Able to provide Three Years of references – essential
Enhanced DBS on the update system – essential
To apply for this role, candidates need a full work history with no unexplained gaps
Diamond Blaque is an Equal Opportunities Employer
Diamond Blaque is acting as an Employment Agency for this vacancy

Ref: DBR03808
Job Title: Complaints Officer
Salary: 20.16 per hour PAYE
Location: North West London
Hours: 36 hours per week
Duration: Min 3 months with an extension on performance

To apply for this job email your details to info@diamondblaquee.com.