DBR03788 Head of Customer and Corporate Services PO15

Local Government, Public Sector

Our local authority client in East London is recruiting a Head of Customer and Corporate Services: to provide strategic and inspirational leadership to customer service operation and improvement teams, and to be responsible for championing customer focus and improving the customer experience;

Responsibilities:
To leads in the delivery of significant service changes alongside building strong relationships with service leads to react to insights and to deliver practical improvements:

Qualification – Essential

GCSEs (A-B) and A-levels
Educated to Bachelor Degree level or holds a relevant professional qualification
Advanced – Microsoft; Word, PowerPoint, – Excel & Outlook – – essential
Skills, Abilities & Experience – Essential

Experience of providing structured plans and setting clear objectives that implements strategy and drives delivery
Experience in managing service change programmes that offer innovative outcomes
Experience of making decisions through the analysis of relevant information and risk assessment
Proven experience of building positive relationships with a range of both internal and external stakeholders, understands political drivers and the role of Members
Experience of creating a culture of learning, to maintain a capable and high performing workforce
Experience of managing multi-channel Contact Centres in large complex organisations – with significant political interest and complex senior stakeholders
Demonstrates a passion for customers, Learns and shares knowledge, inspires others to achieve better outcomes
Ability to interpret customer insight/analytics and feedback to review and improve the customer experience
Experience of establishing and facilitating cross-organisational working that shapes and influences the benefits of having a diverse workforce
Experience of developing teams that takes account of the needs of various stakeholder groups and supports customer and organisational needs
Excellent interpersonal skills. Proven ability to negotiate and persuade and build and maintain effective working relationships at all levels
Ability to communicate with, engage and influence team members, customers, partners and stakeholders,
in complex situations
Proven ability to identify standards and performance requirements for customer journeys and outcomes
Proficient in techniques which help in modelling and understanding a business and its operation
Skilled in understanding corporate, industry and professional standards, policies, regulations, compliance and codes of conduct associated with the role
Able to provide Three Years of references – essential
To apply for this role, candidates require a full work history with no unexplained gaps
Diamond Blaque is an Equal Opportunities Employer
Diamond Blaque is acting as an Employment Agency for this vacancy

Ref: DBR03788
Job Title: Head of Customer and Corporate Services
Salary: £37.19– Per Hour PAYE-Inside IR35
Location: East London
Hours: 37.00 hours per week
Duration: Minimum of three months – Extension on Performance

To apply for this job email your details to info@diamondblaquee.com.