DBR03688 Accommodation Support Officer

Local Government, Public Sector

We are looking for an Accommodation Support Officer to support the Housing Solutions Officers with the prevention and relief of homelessness for a public sector client in North wales:

Qualification – Essential

GCSE Grade A-C (or equivalent) in English Language and Mathematics
Relevant professional housing qualification or equivalent experience
Knowledge of housing database – (Northgate or Mosaic)
Advanced ECDL –Microsoft Office, Word, Excel, PowerPoint or Adobe, Outlook and Social Media
Essential – Skills, Abilities & Experience
Proven ability to communicate effectively and professionally through written work
Good ability and experience of effective communication with all customers, ensuring needs are met
Able to demonstrate the ability to establish good working relationships at all levels with customers and staff
Demonstrate the ability to manage conflicting demands
Able to provide an example of prioritising workload and manage time effectively
Ability to remain calm when faced with challenging circumstances
Good ability to take and follow instructions
Able to recognise confidential and sensitive information and handles discreetly and with tact and diplomacy
Able to resolve complaints effectively at the earliest opportunity.
Advanced IT skills with a working knowledge of (Northgate or Mosaic databases) and software applications to produce letters and reports effectively
Ability to deal sensitively with a wide range of customers
Ability to ensure all work/actions is updated on the system and uploaded on house files to enable excellent record keeping.
Able to provide Two Years of references – essential
To apply for this role, candidates require a full work history with no unexplained gaps
Diamond Blaque is an Equal Opportunities Employer
Diamond Blaque is acting as an Employment Agency for this vacancy

Ref: DBR03688
Job Title: Accommodation Support Officer
Salary: £10.54 per hour PAYE
Location: Flintshire
Hours: 37 hours per week
Duration: Minimum 3 months – Extension on Performance

To apply for this job email your details to info@diamondblaquee.com.