DBR03580 Customer Service Officer

Local Government, Public Sector

Ref: DBR03580
Job Title: Customer Service Officer
Salary: £14.43 per hour PAYE – Inside IR35
Location: Central London
Hours: 37.00 hours per week
Duration: Min 6 months – extension on performance

We have an opportunity for a Customer Service Officer; to represent our client by providing the first point of contact with customers. To apply for this role you must have a proven track record of providing advice and applying sound judgement in assessing customer needs across all public service areas and the ability to resolving query directly or referring them where a detailed consultation is required.

Qualification – Essential

  • GCSE Grade A-C (or equivalent) in English Language and Mathematics
  • NVQ Level 3 in customer service or equivalent work experience.
  • Advanced knowledge of Microsoft Excel & Word Processing & Database
  • Enhanced Disclosure

    Skills, Abilities & Experience – Essential

  • Fully operational customer service officer
  • Ability to work in a fast-paced and demanding customer focussed environment
  • Experience of working in a results-focussed environment where success is measured against delivery and achievement against an agreed target.
  • Ability to provide ‘diagnosis’ and advice on customer queries spanning a broad range of public services
  • Good ability to work under own initiative
  • Very good interpersonal skills, demonstrating maturity and professionalism in all dealings
  • Ability to communicate effectively both orally & in writing to a wide range of people
  • Must be experienced in providing a high level of customer service to members of the public
  • Good ability to meet tight deadlines
  • Proven ability to deal with sensitive issues
  • Able to demonstrate high levels of initiative and motivation
  • Ability to work with members of the public and third party suppliers
  • Advanced software packages particularly Microsoft office, (word, outlook, excel)
  • Strong customer service experience, dealing with customers face to face, over the phone, by e-mail, and social media
  • Ability to plan and organise own workload to meet targets and deadlines
  • Excellent listening skills
  • Enhanced disclosure – on the disclosure & barring service update service
  • Able to provide references covering the last three years
  • To apply for this role, candidates require a full work history with no unexplained gaps
  • Diamond Blaque is an equal opportunities employer
  • Diamond Blaque is acting as an employment agency for this vacancy
  • To apply for this job email your details to info@diamondblaquee.com.